Client support @ acdc
Our customers are at the heart of acdc which is why we take a long term view to building relationships; whilst delivering an unrivalled service which inspires trust and confidence. We believe that the key to providing our excellent level of service is listening to you, our client. From your initial enquiry through to completion of the project you will be assigned a designated team who will be readily available to answer any queries and will follow your project through from start to finish. We believe that this enables them to gain a full understanding of your project, and fully appreciate your requirements.
This same level of outstanding service can be expected of both our UK and Dubai based acdc teams as well as our global network of distribution partners. With a local presence in over 50 countries, our network extends to cover all 4 corners of the globe and for projects which are not located in one of our distributors territories, we are more than willing to travel direct to you and assist with relevant site or design specifications.
Our Sales Team
Our highly experienced Sales Team are used to working on top spec premium and large scale projects; they can offer informed and accurate information on all aspects of LED lighting and will work with you to deliver the best LED lighting solutions for your individual projects.
acdc understand that to make an informed decision, and to select the most appropriate product for your project, you need all the information available; to this end along with the knowledge from our team we are also able to provide the following:
A product specification sheet is available for every product in the acdc range; each sheet includes all the information you need in one place to be able to specify the product; a detailed description of the product, images, LIF tables, part code table and technical diagrams.
In order to achieve a better understanding of our products, it is often easier to see them in action to get a feel of the overall finish and to test its capabilities. We are able to provide samples of our products where necessary for you to look at, play with, examine and take to bits!
All of the products in the acdc range have been independently photometrically tested, with different options and optics available. These are regularly updated as the LED technology begins to improve and outputs increase. Files are available in IES and LDT format on each products web page.
The Solidworks CAD package enables acdc to not only design project solutions, but to also produce 3D images, 3D videos and photographic quality colour renderings. These become particularly important tools for you and will enable you to demonstrate the design or concept to your client. They can also save on design time and costs, often reducing the requirement for prototypes.
We believe that the outstanding quality of the CAD renderings often negates the requirement for prototyping. However, for an additional charge, we can also manufacture prototypes to give a 1:1 scale model of the product concept. This can often be carried out using plastic based materials, enabling us to deliver prototypes within 1-2 weeks, once the initial design is agreed. This service can be extremely beneficial to assist with the onsite co-ordination and design.
Final Prototyping & Site Demonstrations
Final site mock ups can be developed if required, although these can often be expensive if the quantity required is small and the tooling or setup time significant. They can however be particularly useful if the concept is very specific or complex and the time and money spent on final prototyping can have a significant impact on delivering a project in line with the design intent.
Our experiencedteam will be able to advise you on the most appropriate solution for your project; however if a more formal and detailed approach is needed, we can produce lighting calculations where requested, for an additional charge, to assist you in the design process.
We are in the process of putting together simple installation guides showing you different lit effects, possible applications and a variety of configurations that are available, with an easy ‘how to specify’ manual. These will be produced shortly and will be added to the website as soon as they are available.
We hope that this covers everything you need, however if there is anything you feel is missing that would help aid your design, please let us know.
Our Project Management Team
At acdc we believe in seeing a job through to completion, from your initial enquiry through our sales engineers to working with your contractors to deliver a project on time and within your budget; whilst keeping you informed every step of the way.
Our Project Management Team is available to offer assistance on large scale or complex projects. As with our sales team you will be allocated a specific team member who will be your designated point of call throughout the project; they will have a full understanding of what is happening and when, and will be able to provide regular updates of how the project is progressing.
Our Onsite Support Team
Should you require further assistance on your project, we are able to provide an Onsite Support Team. They will work with you and the Project Management Team to offer advice on the installation and maintenance of our products. They will also be able to assess the project and offer solutions to any problems that may arise during the actual build.
The team are available for all UK sites, with the potential overseas visit dependant on the scale of the project; for overseas projects that we are not able to visit directly, our distributors will be able to assist in locating qualified technicians for you.
We want to assure you that, regardless of your location, we will always ensure that you have the relevant level of support to complete your project.
To speak to a UK sales team member, please call + 44 (0)845 862 6400 or email your query to firstname.lastname@example.org
To locate your local distributors, click here.
For full product details including specification sheets, installation instructions and photometric data, please click here to visit our LED product section.